TERMS OF SERVICE
Last Modified: May 30, 2025
Section 1. Introduction; Agreement to Terms
1.1 Binding Agreement
PLEASE READ THESE TERMS OF USE CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT.
Welcome to the HeyGo Services (the "Services"), operated by HeyGo, including its website network, software applications, and related offerings. Certain HeyGo services may be governed by separate terms.
1.2 Supplemental Guidelines
Your use of the Services is subject to all applicable Guidelines (defined as additional rules or policies posted by HeyGo). Paid Services are governed by supplemental terms disclosed at point of purchase.
1.3 Incorporation by Reference
All Guidelines and supplemental terms are expressly incorporated herein.
1.4 Acceptance Mechanism
By accessing or using the Services, you:
(a) Accept these Terms and all incorporated documents;
(b) Acknowledge that HeyGo will treat such use as acceptance;
(c) Agree that non-acceptance requires immediate cessation of all Service use.
1.5 Third-Party Content Disclaimer
You acknowledge that Services may contain third-party content. HeyGo disclaims all responsibility for:
(a) Accuracy or usefulness of such content;
(b) Safety or non-infringement of such content;
(c) Any intellectual property rights relating thereto.
1.6 Liability Waiver and Indemnification
You irrevocably:
(a) Waive all legal/equitable claims against HeyGo Entities* arising from exposure to objectionable content;
(b) Agree to indemnify HeyGo Entities against all claims related to your Service use to the fullest extent permitted by law.
*"HeyGo Entities" includes HeyGo, its operators, parent company, affiliates, licensors, service providers, and their respective officers, directors, employees, and agents.
1.7 Restricted Jurisdictions
HeyGo does not conduct business with or accept payments from individuals/entities in: Cuba, Iran, North Korea, Sudan, Syria, Crimea, DNR, or LNR. Residents of these regions are prohibited from Service access.
1.8 Amendments
HeyGo may modify these Terms due to:
(a) Service functionality updates;
(b) Service consolidation;
(c) Regulatory requirements.
Material changes will be communicated via commercially reasonable methods (e.g., platform notice). The "Last Updated" date reflects effective amendments. Continued use after effective date constitutes acceptance. Non-acceptance requires immediate Service discontinuation.
Section 2. Paid Services
2.1 General Conditions
(a) Certain Services require payment ("Paid Services").
(b) HeyGo retains sole discretion to impose fees.
(c) Paid Service designation will be disclosed prior to use.
(d) Access requires advance payment and agreement to applicable charges.
(e) Non-payment absolves HeyGo of all provision obligations.
2.2 Payment Processing
(a) Paid Services are prepaid via credit/debit cards through third-party processors.
(b) You expressly consent to third-party payment terms and privacy policies.
(c) HeyGo disclaims all control/liability regarding processor terms.
(d) SERVICE PURCHASE PROHIBITED IF THIRD-PARTY TERMS ARE UNACCEPTABLE.
(e) HeyGo reserves unilateral rights to:
(i) Modify pricing without liability;
(ii) Regulate, modify, or discontinue Services (paid or free) without notice.
(f) You acknowledge Service accessibility may be temporarily/permanently impaired without recourse.
(g) Paid Services are forfeited upon account deletion/termination.
2.3 Refund Policy
ALL PAYMENTS ARE NON-REFUNDABLE. NO REFUNDS OR CREDITS SHALL BE ISSUED FOR PARTIALLY USED PERIODS, EXCEPT AS PROVIDED IN SECTION 2.5. HeyGo reserves the right (without obligation) to issue refunds at its sole discretion solely for verifiable technical errors affecting Paid Service functionality.
2.4 Service Restriction Rights
HeyGo may restrict Service access (including Paid Services) upon:
(a) Violation of laws or these Terms;
(b) Suspected fraud or misuse;
(c) Suspected unlawful account activity;
(d) Protective actions for Services/users/reputation.
NO REFUNDS, COMPENSATION, OR CREDITS SHALL BE PROVIDED FOLLOWING SUSPENSION/TERMINATION, REGARDLESS OF CAUSE.
2.5 Google Pay Exception
Notwithstanding Section 2.3, Google Pay transactions may be refunded within 30 days without cause. ALL OTHER PAYMENT METHODS ARE STRICTLY NON-REFUNDABLE AND EXCLUDE CREDITS FOR PARTIAL USAGE.
2.6 Non-Property Declaration
You agree Paid Services:
(a) Have no monetary value;
(b) Constitute neither currency nor property;
(c) Contain no stored value;
(d) Are non-transferable and non-exchangeable through any legal means.
2.7 License Grant
Paid Services are provided under a limited, personal, non-transferable, non-sublicensable, revocable license. NO OWNERSHIP RIGHTS ARE CONVEYED.
Section 3. Your Account with Us
Section 3. Account Management
3.1 Account Creation Requirements
Access to certain Services requires account registration. You must provide accurate, current information (including mobile number and password) during registration and maintain its completeness and accuracy through prompt updates.
3.2 Account Naming Restrictions
You expressly agree not to use prohibited names including but not limited to:
(a) Identities of public figures (legal names, stage names, or pseudonyms);
(b) Governmental or institutional designations;
(c) Discriminatory, obscene, or otherwise unlawful terminology;
(d) Any names violating applicable laws or likely to cause confusion.
HeyGo reserves the right to terminate accounts violating this provision without notice.
3.3 Account Security Obligations
You must:
(a) Maintain password confidentiality;
(b) Immediately notify HeyGo at contact@pitpattech.com upon any unauthorized access;
(c) Exercise heightened security measures on public devices.
Notwithstanding any unauthorized account use:
(i) HeyGo disclaims all related liability;
(ii) You remain liable for damages caused to HeyGo or third parties.
3.4 Account Responsibility
You bear exclusive responsibility for all activities conducted through your account vis-à-vis HeyGo and third parties.
3.5 Account Suspension Rights
HeyGo reserves the unilateral right to disable accounts at its sole discretion, including for:
(a) Violation of these Terms;
(b) Activities potentially damaging the Services or third-party rights;
(c) Non-compliance with applicable laws.
3.6 Account Transfer Prohibition
Accounts are non-transferable and may not be sold, traded, or otherwise alienated through any legally recognized means.
3.7 Account Deletion Process
Permanent account deletion requires written request to contact@pitpattech.com. Upon processing:
(a) Accounts become immediately irrecoverable;
(b) All associated content is permanently erased;
(c) Reactivation is expressly prohibited.
Section 4. Service Access
4.1 Information Accuracy
When interacting with HeyGo or third-party providers:
(a) All provided information (including payment details) must be accurate, complete, and current;
(b) You assume responsibility for reviewing third-party terms;
(c) Mobile users acknowledge potential carrier fees apply.
4.2 Third-Party Authentication
Using third-party services for HeyGo access:
(a) Subjects you to that service's privacy policy;
(b) Our Privacy Policy governs HeyGo's data handling during such integration.
Section 5. User-Generated Content (UGC)
5.1 License Grant
By submitting UGC, you grant HeyGo and its sublicensees a perpetual, irrevocable, royalty-free, worldwide, sublicensable right to:
(a) Use, reproduce, modify, and create derivative works;
(b) Distribute, perform, and publicly display such UGC;
(c) Incorporate UGC into any media or technology.
This license requires no additional approval or compensation unless superseded by signed written agreement.
5.2 UGC Responsibility
You:
(a) Bear sole liability for your UGC and its consequences;
(b) Warrant UGC's legality, accuracy, and appropriateness;
(c) Acknowledge HeyGo assumes no responsibility for any UGC.
HeyGo expressly disclaims all warranties regarding UGC and any third-party claims arising therefrom.
5.3 Third-Party Rights Warranty
You represent and warrant that your UGC:
(a) Does not infringe third-party intellectual property rights;
(b) Is provided with all necessary rights/licenses for the grant in Section 5.1.
5.4 Content Disclaimer
HeyGo neither endorses nor assumes liability for:
(a) Any UGC or opinions expressed therein;
(b) The accuracy, legality, or quality of user-contributed content.
All UGC is provided "AS IS" without any warranties.
Section 6. Prohibited Conduct
6.1 Your Service access and use shall comply with:
(a) These Terms;
(b) All applicable laws and regulations;
(c) HeyGo's Community Guidelines (as amended periodically).
You expressly warrant that you are legally competent to enter into this agreement or possess authorized parental/guardian consent.
6.2 You shall not:
(a) Reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Services or their components;
(b) Attempt to derive source code, algorithms, or proprietary techniques embodied in the Services;
6.3 You are prohibited from:
(a) Distributing, licensing, transferring, or selling the Services or derivative works;
(b) Commercializing the Services through rental, leasing, advertising, or solicitation without express written consent;
6.4 Unauthorized interference with Service operations is strictly forbidden, including:
(a) Disrupting website functionality or connected networks;
(b) Bypassing access restriction measures;
(c) Employing automated data collection scripts;
6.5 Prohibited account activities include:
(a) Unauthorized system access;
(b) False identity creation;
(c) Account impersonation;
(d) Commercial use without authorization;
6.6 You shall not upload, transmit, or store:
(a) Malicious software (viruses, trojans, worms, etc.);
(b) Unauthorized commercial solicitations (spam, pyramid schemes, etc.);
(c) Third-party private information (government IDs, financial data, contact details);
6.7 Content restrictions prohibit material that:
(a) Infringes intellectual property or privacy rights;
(b) Is defamatory, obscene, pornographic, or constitutes child sexual abuse material;
(c) Incites criminal activity, self-harm, or violence;
(d) Harasses, bullies, threatens, or promotes discrimination;
(e) Contains unqualified professional advice;
6.8 Additional prohibitions:
(a) Creating conflicts of interest (e.g., review manipulation);
(b) Posting objectively objectionable content per HeyGo's sole determination;
(c) Incorporating Services into third-party products without authorization.
Section 7. Content Moderation & Enforcement
7.1 HeyGo retains the right to:
(a) Remove any UGC without notice or liability;
(b) Take discretionary action against violative UGC;
7.2 Grounds for enforcement include:
(a) Terms of Use violations;
(b) Intellectual property infringement;
(c) Safety threats or legal liability risks;
7.3 Legal cooperation obligations:
(a) May involve law enforcement referrals for illegal activities;
(b) Include compliance with court orders for user information disclosure;
7.4 Account sanctions may entail:
(a) Temporary or permanent access suspension;
(b) Termination for any violation occurrence;
7.5 Content management provisions:
(a) No obligation to pre-screen UGC;
(b) Discretionary right to monitor, remove, or refuse content;
(c) Automated content analysis for service functionality (security, personalization, etc.);
7.6 Limitation of liability:
(a) No guarantee of prompt objectionable content removal;
(b) Assumption of no liability for third-party UGC or moderation decisions.
Section 8. Intellectual Property Protection
8.1 HeyGo adheres to statutory intellectual property protections. Copyright owners alleging infringement must submit formal notices to contact@pitpattech.com. Your Service access constitutes express agreement to HeyGo's Copyright Policy terms.
Section 9. Trademarks and Limited License
9.1 HeyGo's marks (including logos and names) constitute registered and common law trademarks. Third-party marks displayed through the Services remain exclusive property of their respective owners. No license or right to use any marks is granted hereunder.
9.2 All content and materials within the Services ("Proprietary Works") constitute HeyGo's exclusive property. Proprietary Works are protected by copyright, trademark, trade secret, and other intellectual property laws. All rights not expressly granted herein are reserved.
9.3 Subject to strict compliance with these Terms, HeyGo grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Services for personal or internal business use only. You expressly agree not to:
(a) Copy, modify, adapt, reverse engineer, decompile, or create derivative works of Proprietary Works;
(b) Republish, perform, display, or distribute Proprietary Works without prior written authorization;
(c) Circumvent any digital rights management technologies implemented to protect content.
9.4 This license automatically terminates upon any breach of these Terms. Continued access post-termination constitutes copyright infringement.
Section 10. Indemnification Obligations
10.1 You shall defend, indemnify, and hold harmless HeyGo Entities* from all claims arising from:
(a) Your Service access or use;
(b) Any breach of these Terms;
(c) Violation of third-party rights (including intellectual property or privacy rights);
(d) Third-party damages caused by your UGC.
"HeyGo Entities" includes HeyGo, operators, parent company, affiliates, licensors, service providers, and their respective officers, directors, employees, and agents.
10.2 This obligation:
(a) Survives termination of these Terms;
(b) Grants HeyGo exclusive control over legal defense (including counsel selection and settlement authority);
(c) Encompasses all reasonable costs and attorneys' fees.
Section 11. Warranty Disclaimers
11.1 THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, HeyGo ENTITIES EXPRESSLY DISCLAIM:
(a) ALL IMPLIED WARRANTIES (INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT);
(b) RESPONSIBILITY FOR SERVICE-RELATED DAMAGES (INCLUDING SYSTEM DAMAGE OR DATA LOSS).
11.2 HeyGo FURTHER DISCLAIMS LIABILITY FOR:
(a) CONTENT INACCURACIES (INCLUDING THIRD-PARTY LINKS);
(b) PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM SERVICE USE;
(c) UNAUTHORIZED ACCESS TO SECURE SYSTEMS OR PERSONAL DATA;
(d) THIRD-PARTY MALICIOUS CODE TRANSMISSION;
(e) UGC-RELATED DAMAGES OR LOSSES;
(f) INTER-USER DISPUTES.
Section 12. Limitation on Time to File Claims
REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE HeyGo SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Section 13 Limitation of Liability
13.1 NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, HeyGo’S CUMULATIVE LIABILITY TO YOU ARISING FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE CHARGES (IF ANY) PAID BY YOU. IF NO AMOUNTS WERE PAID, YOU SHALL NOT BE ENTITLED TO ANY MONETARY OR EQUIVALENT REMEDY.
13.2 IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, STATUTORY, EXEMPLARY, EXPECTATION, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING DAMAGES FOR LOSS OF PROFIT, LOSS OF GOODWILL, INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER FINANCIAL LOSS) IN ASSOCIATION WITH ANY INDIVIDUAL OR CLASS-ACTION CLAIM, OR ANY LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING RELATING TO OR ARISING UNDER OR OUT OF THE TERMS OF USE, EVEN IF WE HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS FOUNDED UPON CONTRACT, INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, TORT, NEGLIGENCE OR OTHER GROUNDS.
13.3 YOU SPECIFICALLY ACKNOWLEDGE THAT THE HeyGo SERVICES SHALL NOT BE LIABLE FOR CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
13.4 THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU AGREE NOT TO FILE ANY LAWSUIT OR PROCEEDING INCONSISTENT WITH THE FOREGOING LIABILITY LIMITATIONS.
Section 14. Choice of Law and Disputes Resolution
14.1 These terms of shall be governed by and construed in accordance with the laws of Hong Kong, without regard to choice of law principles. Should a dispute arise between the parties in connection with these terms of use, the parties shall attempt to resolve such dispute through friendly consultations between themselves. If, however, the dispute cannot be resolved within thirty (30) days after commencement of such friendly consultations, then the parties agree that such dispute shall be submitted to Hong Kong International Arbitration Center in accordance with its arbitration rules in force at the time of applying for arbitration. The seat of arbitration shall be Hong Kong The arbitration shall be resolved by a sole arbitrator. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties. Without prejudice to any rules of confidentiality or equivalent in the applicable arbitration rules, the parties shall keep confidential all information relating to the arbitration, including without limitation, the existence of arbitration proceedings (or the possibility thereof), the proceedings themselves, all statements given or made during the course of the proceedings, all documents and other information submitted by parties in connection with the proceedings, all documents and other information issued by the arbitrator and/or the arbitration center and the arbitral award.
Section 15. Miscellaneous
15.1 If we fail to exercise or enforce any right or provision of these terms of use, it will not constitute a waiver of such right or provision.
15.2 If any provision of these terms of use is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from these terms of use to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.
15.3 These terms of use and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by HeyGo without restriction. Any assignment attempted to be made in violation of this terms of use shall be void.
15.4 Upon termination of these terms of use, any provision which, by its nature or express terms should survive, will survive such termination or expiration.
15.5 The terms of use, our privacy policy and any documents that expressly incorporate by reference constitute the sole and entire agreement between you and us with respect to the HeyGo Services and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the HeyGo Services.
15.6 The headings in these terms of use are for convenience only and have no legal or contractual effect.
15.7 No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these terms of use.
15.8 We may terminate these terms of use for any or no reason at any time by notifying you through a notice on the HeyGo Services, by email, or by any other method of communication. Any such termination will be without prejudice to our rights, remedies, claims, or defenses hereunder. Upon termination of the terms of use, you will no longer have a right to access your account or your UGC. We will not have any obligation to assist you in migrating your data or your UGC and we may not keep any back up of any of your UGC. We will not be not responsible for deleting your UGC. Note that, even if your UGC is deleted from our active servers, it may remain in our archives (but we have no obligation to archive or back-up your UGC), and subject to the licenses set forth in these terms of use.
Section 16. Ability to Accept Terms of Use
16.1 YOU AFFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE OR THE AGE OF MAJORITY IN THE JURISDICTION YOU ARE ACCESSING THE HeyGo SERVICES FROM, AND ARE FULLY ABLE AND COMPETENT TO ENTER INTO THE TERMS, CONDITIONS, OBLIGATIONS, AFFIRMATIONS, REPRESENTATIONS, AND WARRANTIES SET FORTH IN THESE TERMS OF USE, AND TO ABIDE BY AND COMPLY WITH THESE TERMS OF USE. IF YOU ARE UNDER 18 OR THE APPLICABLE AGE OF MAJORITY, YOU MAY ONLY USE THE HeyGo SERVICES UNDER THE SUPERVISION OF A PARENT OR LEGAL GUARDIAN WHO AGREES TO BE BOUND BY THESE TERMS OF USE.
16.2 If you have any feedback, comments, requests for technical support relating to the HeyGo Services, please send to email contact@pitpattech.com.